At our website, we are firmly committed to promoting responsible gaming practices and providing a safe, controlled environment for all users. If you have questions about our player protection policies, want to set limits on your account, or are seeking help with gambling-related concerns, please feel free to reach out to our dedicated support team.
How to Contact Us
You can reach our Responsible Gaming support team through the following channels:
📧 Dedicated Responsible Gaming Email:
[email protected]
Contact us here if you wish to set deposit limits, request self-exclusion, activate session time alerts, or have general questions about our player control tools.
📄 Online Contact Form:
Visit our “Contact Us” section and select “Responsible Gaming” as your subject. Fill in your basic information and provide a short description of your request. Our team will respond within 48 to 72 business hours.
Common Requests We Handle
We encourage you to get in touch if you need to:
- Set daily, weekly, or monthly deposit limits
- Temporarily suspend your gaming account
- Initiate a permanent or indefinite self-exclusion
- Get information about external support organizations
- Learn more about our player protection policies
- Report signs of risky gambling behavior
Confidentiality & Professional Assistance
All messages are treated with strict confidentiality. Our support team is trained to handle sensitive matters related to gaming behavior and can refer you to professional resources if needed — including helplines, licensed therapists, or support organizations.
Independent Help Resources
In addition to our assistance, we recommend reaching out to the following trusted organizations for free support:
- Jugar Bien – Official Spanish portal on responsible gaming
- Gamblers Anonymous International – Peer support for gambling issues
- BeGambleAware – Advice and help for anyone concerned about their gambling
Support Availability
Our responsible gaming support team is available Monday to Friday, from 9:00 AM to 6:00 PM (local time). Messages sent outside these hours will be addressed on the next working day.
Your well-being is important to us. If you or someone you know may be struggling with gambling, don’t hesitate to seek support — we’re here to help.
n experienced gambling journalist specializing in online casinos, game reviews, and regulatory developments. Focuses on delivering accurate and responsible content to inform and protect players.