Refund Policy

As part of our commitment to providing a transparent and secure service, we offer several ways to contact us if you have questions related to our Refund Policy. Whether you’ve made a payment by mistake, encountered technical issues during a transaction, or wish to dispute a charge, our team is here to support you.

Available Contact Methods

You can reach our support team through the following:

📧 Customer Support Email:
[email protected]
This dedicated inbox is specifically for inquiries regarding failed payments, incorrect charges, billing errors, or refund requests.

📄 Online Contact Form:
Visit the “Contact” section of our website and fill out the form with your personal details, email address, and a short explanation of your issue. Please include transaction references, dates, and payment methods when applicable.

Required Information for Refund Requests

To ensure timely and accurate processing, please include the following details in your request:

• Full name of the account holder
• Registered email address
• Date and time of the transaction
• Payment method used (e.g., credit card, e-wallet, etc.)
• Clear explanation of the issue
• Supporting evidence if applicable (e.g., screenshots, receipts)

Response & Processing Time

Our team will review your request within a maximum of 72 business hours. For more complex issues, additional time may be required. We’ll keep you updated on the status via email. If approved, refunds will be issued using the same method originally used for the transaction, unless a justified exception applies.

Additional Policy Notes

Please note that not all payments are eligible for a refund. Each request is assessed based on the terms and conditions accepted by the user at the time of payment. We reserve the right to decline refund claims that do not meet our internal policy criteria.

Further Support

If you require additional help after receiving our response, you may reply to the same email thread or use the contact form again, clearly stating that your inquiry relates to an ongoing case.

Support Hours

Our support team operates Monday to Friday, from 9:00 AM to 6:00 PM (local time). Requests submitted outside of these hours will be handled on the next business day.

We’re here to ensure fair and timely resolution of all refund-related matters in accordance with our policies.